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Human Resources Assistant

The role is office based, working from our HQ in Harrow, London, UK.

This is an excellent opportunity to join a progressive international software house (circa 100 employees worldwide) with a superb scope for rapid career progression where the right candidate can gain HR experience in a fast-paced work environment by supporting and improving all HR functions. 

The job role involves performing a variety of personnel-related administrative tasks, supporting the HR Manager in duties like posting job ads, updating the HR database and processing employee requests. 

We are looking for a detail-oriented individual with the ability to handle sensitive information confidentially and wants to grow within the company and take on more responsibility. This person needs to be able to demonstrate initiative, they must be willing to take on any challenge and work hard.

Job Responsibilities:

  • Assisting the HR Manager with the process of recruitment such as drafting job specs, posting job ads on LinkedIn and other relevant platforms to hire appropriate candidates and processing incoming applications.
  • Assisting the HR Manager with vetting CVs and forwarding them to the relevant departmental managers and arranging interviews.
  • Informing existing staff of available positions and opportunities.
  • Occasionally assisting the HR Manager with preparing offer documents and assist with onboarding new staff.
  • Compiling, maintaining and updating HR databases with employee records, holiday and sickness leave.
  • Occasionally assisting the HR Manager with payroll preparation by providing relevant data, like absences and leave.
  • Occasionally helping with the preparation of paperwork for HR policies and procedures.
  • Maintaining employee records (both soft and hard copies).
  • You will be required to work in partnership with the HR Manager and other departments to improve communication and resolve employee issues in the workplace.
  • Keeping employee files strictly confidential.
  • Continuously learning the latest HR best practices to improve workplace efficiency.


Desired Skills & Experience:

  • Basic knowledge of a Human Resource department and its workings (desirable but not essential).
  • Strong communication, organisation and analytical skills and the ability to work with people at all levels within the organisation.
  • Excellent written and verbal communication skills with any other European languages would be advantageous but not essential.
  • The ability to handle challenges and over-coming them using conflict management skills.
  • Time management and the ability to meet deadlines.
  • Proficiency in IT, including MS Office.
  • Attention to detail, and a good capacity to follow directions.
  • Excellence in both teamwork and individual tasks.
  • Strong organisational and problem-solving capabilities.


Preferred Education & Qualifications:

  • Higher Education or University Graduate.
  • Have at least one to two years’ experience of working within administration. 
  • Certification or diploma in fields such as Professional in Human Resources (desirable but not essential). 


In return we offer:

  • Competitive salary (depending on experience).
  • Extensive support and training.
  • Company laptop.
  • 20 days annual leave (increasing to 30 gradually after completing 2 full years at ITS).
  • Access to company contributory pension scheme after successfully passing probation.
  • Access to company life policy scheme while you are in employment with ITS after successfully passing probation.
  • Superb promotion and career development prospects.


About the ITS Group

We are an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.
Established for over 30 years, ITS offers PaperCut MF, PaperCut NG, PaperCut Hive and PaperCut Pocket as well as Princity, DocSlide and Umango with a comprehensive range of add-on software and hardware modules, many developed in-house, to meet virtually any requirement for print, copy and scan control. ITS’ extensive knowledge allows us to tailor a system that fits our resellers’ customers’ exact requirements.

With offices in France, Germany, Spain, the Netherlands (ITS Benelux), Serbia and India ITS provides support in most European languages including English, French, Spanish, Catalan, German, Polish, Dutch, Serbian, Croatian and Turkish. We think globally but act locally with a deep understanding of each region we serve.

ITS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and highly recognised in our Quality Management Systems (AMS) and Information Security Management Systems.

Visit here for more information: www.its-group.com


Company Values and Culture

ITS is three things:

Customer Focused
We respect that our company’s future is built on supporting our customers to the highest possible standard. we go the extra mile to ensure that customers have what they require and that their needs are being met. we are always conscious that our customers have choice and strive to be first port of call when the need for our products arise.

Flexible & Loyal
The time, energy and money invested in supporting our customers, developing our products and serving the company is undertaken with long term relationships in mind in the hope that the flexibility and loyalty we demonstrate today is rewarded in the future.

An International Team with a Family Spirit
We are an approachable international team with humble roots. We aim to provide a great place to work, where people feel valued and appreciated and inspired to be the best they can be. We reward people for their hard work and strive to retain talent within the company. We always aim to achieve results and celebrate them when we do.


ITS is not:

Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.

Additional Information

Our company culture is to be open and friendly and there is a big element of teamwork.

Most important is attitude and work ethic. The position offered is an enjoyable and highly rewarding one that requires a large investment of both time and hard, intelligent work. ITS demands high standards of personal integrity, professionalism and loyalty at all times.

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