Internal Account Manager

If so, this is a fantastic opportunity to join a very supportive and rewarding organisation at an exciting time of growth across the business.

Working from our office in central Harrow you will be offering innovative software solutions to Higher Education, Public Libraries in the UK, USA as well as selected areas of Europe. You will be responsible for the full sales cycle from researching sales opportunities, cold calling, organising software trials, demonstrating (online) and consulting and issuing quotes to ultimately closing the sale. You will also be given a customer base which you will need to account manage, cross sell and upsell to.

Thorough product training will be provided, backed up by comprehensive presales and technical support.

The Portfolio:

• MyPC – is the leading web-based computer reservation solution which provides complete control over shared computer resource usage. (UK, Europe and USA).
• R&R – is a web-based resource booking solution that provides organisations with complete control over the resources they wish users to be able to book. (UK, Europe and USA).
• PaperCut MF – is a feature rich solution that allows customers to control, track and reduce unnecessary printing. PaperCut is the market leading print management solution.
• rezzervi - room or hot desking space booking solution with no complicated configuration required as it is completely cloud-based.
• LanSchool - Simple, reliable classroom management solutions that allow you to take control of technology in both remote and digital classrooms.
• Faronics Solutions – The Ultimate Workstation Protection, reboot and restore solutions.
• Securly - Cloud-Based Web Filtering & Safeguarding solution.
• And any other products which become available on our product portfolio going forward.

Job Responsibilities:

• Contacting potential customers both in the education and corporate sectors, investigating their needs for our software products, ascertaining their available budget and persuading them to download and try our software.
• Sending quotes to interested potential customers via our CRM system.
• Achieving high activity targets (60 phone calls minimum per day) and 20 demonstrations per month.
• Generating at least £13,500 of gross profit per month by selling the product portfolio listed and any other iTS products, as and when requested.
• Working a minimum of 1 day per week to cover U.S. hours (N. America) from 12.30pm to 8.30pm or 1.00pm to 9.00pm with half an hour break. This will be effective after completing the training/probation period.
• Demonstrating and consulting on our product portfolio listed above.
• Researching new Marketing avenues for our product portfolio.
• Dealing with incoming enquiries from calls/e-mails/leads and trial downloads.
• Representing iTS at exhibitions and trade fairs - this may entail travel, nights away from home and weekends.
• Acting as key contact within iTS for liaising with suppliers.
• Maintaining a positive attitude and approaching this opportunity as one's "own business enterprise".
• Accurately maintaining customer data on our CRM system.

Specific territory across UK, North America and Europe will be defined during the interview process.

Required Skills and Experience:

Ideally you will:

• Have extensive internal account management skills with a minimum of two years’ experience.
• Have highly developed outbound sales skills.
• Have impeccable spoken and written English communication skills.
• Be experienced in cold calling, appointment making, demonstrating, and arranging trials.
• Offer advanced computer proficiency (inc.MS Office, and CRM software).
• Be a self-starter, ambitious and competitive.
• Be skilled in consultative selling techniques, promoting products & services including demonstrating software solutions.
• Be an active team player and multitasker who can quickly adjust priorities.
• Have good organisational skills and ability to work independently.
• Have the ability to multitask and handle multiple customer inquiries.
• Be patient and have the ability to stay calm under pressure.
• Have the ability to work effectively across multiple departments in a deadline-driven environment.
• Provide proof of recent sales achievements and a stable career record.
   

In return we offer:

• Competitive salary (depending on experience).
• Uncapped commission.
• Annual bonus (if sales target met).
• 20 days annual leave (gradually increasing to 30 days after completing 2 full years at iTS).
• Access to company contributory pension scheme after successful completion of the probation period.
• Access to company life policy scheme while you are in employment with iTS after successfully passing probation.
• Extensive support and training.
• Superb promotion and career development prospects.

About the iTS Group:

iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.

With offices in France, Germany, Spain, the Netherlands (iTS Benelux), Serbia and India iTS provides support in most European languages including English, French, Spanish, Catalan, German, Polish, Dutch, Serbian, Croatian and Turkish. iTS thinks globally but acts locally with a deep understanding of each region we serve.

iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and highly recognised in our Quality Management Systems (AMS) and Information Security Management Systems.

Company Values and Culture

iTS is three things:

Customer Focused

iTS respects that our company’s future is built on supporting our customers to the highest possible standard. iTS goes the extra mile to ensure that customers have what they require and that their needs are being met. iTS is always conscious that our customers have choice and strive to be first port of call when the need for our products arise.

Flexible & Loyal

The time, energy and money invested in supporting our customers, developing our products and serving the company is undertaken with long term relationships in mind in the hope that the flexibility and loyalty we demonstrate today is rewarded in the future.

An International Team with a Family Spirit 

We are an approachable international team with humble roots. We aim to provide a great place to work, where people feel valued and appreciated and inspired to be the best they can be. We reward people for their hard work and strive to retain talent within the company. We always aim to achieve results and celebrate them when we do.

iTS is not:

Arrogant

Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.

Additional Information:

Our company culture is to be open and friendly and there is a big element of teamwork.

iTS looking for a hands-on experienced Internal Account Manager who has a 'can-do' attitude and wants to grow within the company and be successful. This person needs to be able to demonstrate initiative and are willing to play a pivotal role in continuing to assist in the growth and development of new opportunities.

Send us your CV