Through clear and intuitive reports and a variety of customer options, evalyou8 gives users the ability to manage real-time customer feedback, assess employee performance and highlight specific areas within your business to further develop, giving you the tools and insight into implementing fresh and positive changes within your workplace.
How do your customers feel about your service?
Customer feedback is an often under-utilised resource when setting up a company’s business strategy. evalyou8 makes up for this through clear and intuitive reports and a variety of customer options, giving you the ability to manage real-time customer feedback, assess employee performance and highlight specific areas within your business to further develop, giving you key insight into implementing fresh and positive changes within your workplace.
Want to know how it works? Check out our evalyou8 explainer video here.
How does it help?
Gain valuable feedback
Through evalyou8’s intuitive data reporting, users can understand trends in customer feedback and implement them to ensure customer satisfaction is always high.
The evalyou8 leaderboard provides managers with an overview of staff members scores to highlight the top performers, this can be shared with them to ensure customers are always being delivered the best service.
Identify training needs
Gathering essential customer feedback is a great way to single out specific areas within your company that need further development.
With evalyou8’s easy to apply reporting, employers can quickly get a better understanding of how their employees are performing, as well as a more comprehensive view of their company’s relationship with customers.
Did you know?
of consumers are more likely to make another purchase after a positive customer service experience.
of customers are likely to make repeat purchases with companies who offer excellent customer service.
Valuable Real-time Feedback
evalyou8 lets your customers rate a team member by clicking on either the Happy, Satisfied or Poor icons via the user’s unique feedback URL.
Predefined Feedback Form
To get you up and running as quickly as possible evalyou8 provides 3 predefined feedback forms.
evalyou8 collects submitted feedback on individual staff members and allows you to filter the results and download as a CSV file.
evalyou8 is a Cloud based solution with simple administration so is extremely easy to configure. Simply invite your team members individually to join or via a bulk user upload CSV file and they can start sharing their unique feedback URL straightaway.
When using evalyou8, employers can view and examine the ratings of any staff member and see how they are progressing.
View all employee ratings
evalyou8 collects submitted feedback on individual staff members, which is then added to their evalyou8 score. Staff can apply evalyou8's rating system to keep updated on their personal progress and use the data to further develop their skills.
Simply invite your team members individually to join or via a bulk user upload CSV file and they can start sharing their unique feedback URL straightaway wherever you have contact points with customers or clients.
Managers can customise the emails that are sent to staff with ready-made email templates that trigger a notification email to the employee when a customer completes a feedback form. This informs them immediately of the feedback submitted about them.
Customer ratings collated by evalyou8 can be used in staff appraisals or to reward staff for exemplary service.
Leader board ratings can be used in team meetings to identify where staff members may require extra training.
Individual feedback links can be placed anywhere that accepts a URL so are not restricted to just email signatures.
evalyou8 pricing bands allow you to monitor, reward or improve the customer satisfaction ratings your staff receive in a cost-effective way.