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MyPC at Auckland University of Technology

3rd Jun 2020

Auckland University of Technology (AUT) is the second largest university in New Zealand, ranking within the top 1% of universities worldwide. AUT is also the number-one university for global research in New Zealand.

AUT's Experience Working with MyPC

Following the outbreak of Covid-19, we had to work out how the students could get remote access to specialised software from home. Buying several hundred licences was not an option. For the last 10 years or so we have been using MyPC software in our computer labs where students could book a computer in different locations, rooms or by resource type. 

Keeping that in mind we started brainstorming. We looked at MyPC and leveraging with our in-house components and managed to come up with a solution.

“For the last 10 years or so we have been using MyPC software in our computer labs where students could book a computer in different locations, rooms or by resource type.”

Halfway around the world

To ensure students had a good learning experience we needed a lot of support from our vendor, the time difference of 11-hours between the two countries did not help.

That being said, it was a great experience knowing how the other side of the world lived, we exchanged recipes for additional tech info and both had one goal, getting AUT on the path to success.

We tested again and again and ironed out all the niggling issues. Finally we managed to find a solution that would work for us. With all the technical issues sorted, we now needed more licences, time to put on our bargaining hat.

Excellent Customer Service

We made contact with MyPC’s sales team who showed us a lot of consideration to tidy us over the COVID-19 period, offering us a discount that left no scope for bargaining.

They also offered us extended help for their professional services at no cost for a certain period. Of course, we did not tell them that the number of tickets we had raised to their technical team far exceeded that offer.

I cannot thank Jeremy, Bob and the whole team at ITS on making things happen for us. If there was an award for best customer service, they would be second in line, the first being the AUT Student Support Team!

Sunita Taneja, ICT Service Delivery Manager

MyPC and AUT - A quick summary

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