I have been using paper-based spreadsheets for my AV / IT bookings for a few years and was losing track to the point that it became a chore. I came across this wonderful product, contacted the vendors and all was sorted out. I have been using R&R for the organization's needs and it has been great. I can track all my inventory, bookings, generate reports etc., without having to guess or lose track. I really like the email feature. It makes everything much easier. It is a very powerful program. It meets all my AV needs and requirements and is exactly what I was looking for. Very happy and satisfied with this purchase and implementation. The Technical Support and Accounts Team are great and very helpful. Thank you ITS team!! Highly recommended!