Coronavirus (COVID-19) message.

Support form

Browse FAQ's

ITS provide forums for customers to discuss their usage of our software solutions and make suggestions for their improvement. ITS use the forums to announce new releases and seek advice regarding the future development of our solutions. All forums deliver messages to your inbox and allow members to post online or via e-mail. Members can also browse and search online to catch up on previous discussions.

So why not sign up now and get involved.

Please note that all ITS forums are only open to existing users of our products, our resellers and their customers.

Onelog Forum
R&R Forum
MyPC Forum

Software versions

Faronics Anti-Executable

  • Enterprise/Server Enterprise 5.50.2100.655
  • Standard/Server Standard 5.50.1121.655

Faronics Anti-Virus

  • Anti-Virus 4.20.5102.440

Faronics Deep Freeze

  • Enterprise
  • Standard
  • Mac 7.20.x.0107
  • Server Enterprise
  • Server Standard

Faronics Power Save

  • Power Save 4.70.3220.883
  • Power Save Mac 3.70.2200.0455


  • Lanschool


  • Server
  • Web Components
  • Windows Client (VDI environments via RDP,Citrix XenDesktop, VDI environments via PCoIP)
  • Windows Client (Terminal Server, Citrix Xenapp) Please contact support
  • Windows Client (Classic Windows, Windows 7/10 32-bit & 64-bit environments)
  • Windows Client (Public Library VDI Client via VMWare, Citrix XenDesktop, Windows 7/10 32-bit & 64-bit environments)
  • Mac Client for Public Library (OSX 10.13, 10.14, and 10.15) 3.9.1
  • Mac Classic Client for Active Directory (OSX 10.13, 10.14, and 10.15) 3.9.1
  • MyPC Maps Module
  • Windows Public Library client for Terminal Server
  • MyPC Chromebook client for Public Library 3.1.9


  • Server
  • Client


  • Papercut 19.1.3


  • Server
  • Web Components