ITS technical support

At ITS we pride ourselves on our technical support team’s professionalism and experience. Customers are welcome to contact ITS Technical Support for advice and assistance and to request access to our password-protected download site.

Telephone support

ITS Group - UK (ITS headquarters)
+44 (0)20 8869 1960
ITS Group - USA & Canada
+1 708 364 1502
Denmark
+45 89 87 42 33
Finland
+358 9 424 500 73
ITS Group - Benelux
+31 33 451 92 07
ITS Group - France
+33 1 84 88 30 23
ITS Group - Germany
+49 322 210 94889
ITS Group - Spain
+34 914 811 864
Poland
+48 (22) 1001 487
Sweden
+46 8 446 837 28
Turkey
+90 216 599 00 70

New support ticket

Betreff, Asunto, Sujet
E-Mail-Adresse, Dirección de correo electrónico, Adresse e-mail
Name, Nombre, Nom
Unternehmen, Empresa, Entreprise
Land, País, Pays
Telefon, Telefono, Téléphone
Botschaft, Mensaje, Un message

Software versions

Software title Current version(s)
LanSchool Software Versions

LanSchool 9.1.0.42

PaperCut MF Software Versions

PaperCut 21.1.3

R&R Software Versions

Server 5.6.0.37
Web Components 5.6.0.37

Onelog Software Versions

Server 11.0.0.36
Client 11.0.3.0

MyPC Software Versions

Server 6.6.0.6
Web Components 6.6.0.6
Windows Client (VDI environments via RDP,Citrix XenDesktop, VDI environments via PCoIP) 6.3.0.6
Windows Client (Terminal Server, Citrix Xenapp) 6.3.0.6
Windows Client (Classic Windows, Windows 10 32-bit & 64-bit environments) 6.3.0.6
Windows Client (Public Library VDI Client via VMWare, Citrix XenDesktop, Windows 10 32-bit & 64-bit environments) 6.3.0.6
Mac Client for Public Library (MacOS 10.15 and 11) 6.1
Mac Classic Client for Active Directory (MacOS 10.15 and 11) 6.1
MyPC Maps Module 1.5.0.6
Windows Public Library client for Terminal Server 6.3.0.6
MyPC Chromebook client for Public Library 3.2.3

Sign up or login to get involved

ITS provide several forums for customers to discuss their usage of our software solutions with other users as well as make suggestions for their improvement. ITS use the forums to announce new releases and seek advice regarding the future development of our solutions. All forums deliver messages to your inbox and allow members to post online or via e-mail. Members can also browse and search online to catch up on previous discussions.

Please note that all ITS forums are only open to existing users of our products, our resellers and their customers.

Onelog Forum        MyPC Forum        R&R Forum         

ITS Knowledgebase

Search through our frequently asked questions to help get answers. Alternatively please do not hesitate to contact us if you cannot find answers to your questions.

ITS Knowledgebase