ITS

Utilising cutting edge web technologies that support Internet Explorer, Google Chrome, Mozilla Firefox and Safari, administrators can configure powerful policies to govern how their resources are booked. Users can access R&R via Computer, Tablet, iPhone or Smartphone and are provided with an intuitive, straightforward booking experience. Implementing R&R quickly optimises resource utilisation, ensures fair access, and enforces end-user accountability.Comprehensive usage reports allow your organisation to make better informed purchasing decisions.

Reserve and book

R&R allows any item, room, or even a person to be set as a bookable resource. Rules determine how they can be booked, for how long and by whom.

View availability

Users can see at a glance which resources are available and make their own reservations. There is no need for extra phone calls, emails and application forms as all communication is automated within R&R.

Filter resources

Flexible resource property filters help users choose from a selection of different items to find exactly what they need.

INSTRUCTIONS AND REMINDERS

R&R includes booking instructions, collect reminders, issue notes, return instructions and overdue reminders which are sent automatically by email.

Highly Intuitive

R&R’s user-friendly interface ensures easy deployment and enthusiastic endorsement by staff and students

User Accountability

Records exactly who has booked an item, who has it currently, when it is due back and whether it is overdue.

Comprehensive Reports

R&R provides comprehensive web-based reports, available in a variety of formats including CSV. Anyone who needs statistics can receive them daily, weekly or monthly, delivered automatically by email.

Devolved Administration

Each department has autonomous, secure control over their own equipment, even where R&R is deployed across multiple sites and departments.

Web based usage statistics

Fully web-based usage statistics can be exported into common file formats including Excel, PDF, CSV and many more.

Supports end-user authentication

Supports end-user authentication against your network directory (including Active Directory, Novell eDirectory, RM or LDAP) or library management system.

Barcode support

R&R allows administrators to issue and return items using barcodes placed on the resources.

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What our customers say

I have been using paper-based spreadsheets for my AV / IT bookings for a few years and was losing track to the point that it became a chore. I came across this wonderful product, contacted the vendors and all was sorted out. I have been using R&R for the organization's needs and it has been great. I can track all my inventory, bookings, generate reports etc., without having to guess or lose track. I really like the email feature. It makes everything much easier. It is a very powerful program. It meets all my AV needs and requirements and is exactly what I was looking for. Very happy and satisfied with this purchase and implementation. The Technical Support and Accounts Team are great and very helpful. Thank you ITS team!! Highly recommended!

Mr Chris Ioannou, Technical Support - AV / IT, Ontario Federation of Indigenous Friendship Centres - Canada

Having the ability to track resources on loan (fewer ‘lost’ items) and send out automatic reminders for overdue items has significantly reduced staff input in these areas. Additionally, as users now have visibility of what resources are available and when, from any Internet device, it is much easier for them to plan ahead and book what they need or make alternative arrangements. Overall we have been very impressed with R&R and are investigating further ways of using it to achieve additional savings within the College.”

Mr Paul Connor, Learning Resources Technologist, Bath College, UK

In the past, we attempted paper-based systems and custom database applications, only to run into the usual hang-ups of usability problems, inaccuracies, and lack of integration. We needed a solution to organize our assets and provide a reliable way for students to reserve and check out items. We wanted to be sure that the system would contribute to their academic success and hold them accountable to bring the shared assets back on time. R&R has been the solution we needed to address these challenges and more. We have been able to implement it with several departments and labs to empower students to access shared equipment and resources. In some areas, the students reserve items themselves online, and the ability to organize the needed resources has been crucial to the success of their projects. The Active Directory integration has also made the solution work well in our environment and has enabled us to serve constituents quickly and easily.

R&R has been the solution we needed all along.

Paul Nast, CIO, John Brown University, USA