Knowledge base
Explore the latest software versions and FAQs to get the answers you need.
FAQs
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No, the contract management tool is included with the Onelog Base product.
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Yes, the Onelog Mobile module provides app based support for iOS, Android, and MacOS devices.
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So far, we have not encountered any web resources that Onelog cannot connect to and monitor. As a result, we believe that Onelog can manage anything that runs in a web browser.
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No, Onelog allows unlimited resources to be managed by the system. There are no licensing restrictions or added costs as the number of managed resources increases.
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Onelog supports Edge, Google Chrome and Mozilla Firefox web browsers.
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No, Onelog is not a proxy server solution. It uses the internet connection available on the user’s computer to connect to online, web-based resources.
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Yes, Onelog is compatible with Citrix XenApp & XenDesktop and Windows Terminal Server.
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Onelog uses Microsoft IIS running on Windows Server.
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Onelog uses Microsoft SQL Server.
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Yes, Onelog base is a requirement, you can then add any additional modules your organisation needs.
FAQs
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The interface can be modified. The areas that can be customised are the logo and colours on the booking grid.
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Yes, MyPC is a multilingual product and supports French, Spanish and German. If you require support for another language please contact us to discuss your requirements.
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Yes messages can be sent via the MyPC web interface. These can be predefined messages or free text. MyPC can also remove the ability for administration staff to send free text.
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With MyPC you can apply different opening and closing time per site or location.
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No, MyPC administration and reports creation/viewing is all web-based. MyPC has preconfigured reports which can be simply run from the web interface and exported into various formats.
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Yes MyPC supports queuing.
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MyPC booking interface is web based and users can simply make the booking for themselves. MyPC includes policies to restrict the amount of time and how many times users can book PC by day or week.
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MyPC allows for the block booking of PCs and the ability to make booking recurring if required.
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MyPC allows administration staff to ban users from accessing MyPC controlled PCs in particular locations or across all locations. Giving this power to MyPC administration staff lessens the need to call IT technical support to disable a user's access to the network.
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MyPC provides support for booking via compact browser by the introduction of a simple booking interface.
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MyPC supports end-user authentication against your network directory such as Active Directory, EntraID, LDAP or Library Management system. If your directory is not listed please contact us to discuss your needs.
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MyPC supports virtualised desktop environments running Windows 10 authenticating against Active Directory and Public Library management systems. Please contact us to discuss your requirements.
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MyPC introduces the availability monitor which shows the available number of MyPC controlled PCs per site/location. We also include a Resource State API which allows the creation of your own availability screens.
FAQs
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Yes if using computers for reservation, if using rooms or desk you can optionally use a display to show availability or check in.
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Routine maintenance for the MyPC (Cloud) server will be performed as needed, typically on Mondays from 7 AM to 10 AM GMT. This may include software updates, security patches, and performance optimisations. Please be advised that temporary downtime may occur during these periods.
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Yes our booking rules feature offers a flexible and granular approach to allowing or restricting access to rooms, computers or desks.
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We currently support MyPC Cloud local users, Entra ID and Library management system* please contact us for more information on supported library management systems.
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No MyPC Cloud booking, and administration is web-based.
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Yes MyPC Cloud adopts a mobile first approach to its web pages. There is a progressive web app that can be used on Android and iOS devices.
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Queuing is available for computers in MyPC Cloud.
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Yes if you enable the option to require Check-in for rooms and desks then you will need to use a display or guide users to check via a web browser.
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When using Computers we support immediate, advance, book with staff and queuing. When using rooms or desks we support advance booking either by the user or staff.
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When using Computers a No Show time is set which is the grace period to login to your booking before it is cancelled. When using Rooms or Desks if you use the Check In option then a No show time is configured like the computers to clear the booking.
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MyPC Cloud uses encrypted communication channels to protect your data.
FAQs
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R&R uses departments to determine who can use resources and who manages them. As your requirements grow, you can add departments within the same system at no extra cost.
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You can define anything as a bookable resource, and set how many minutes, hours, or days it can be booked for. Typically audio-visual, computer, musical and sports equipment, R&R is also used to reserve studio time, rooms, and even staff (for counselling sessions, private tutorials etc.)
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Whether you have a myriad of resources or just a small number to manage, you can benefit from R&R’s extensive feature set. We offer both unlimited licences as well as per-resource pricing.
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As R&R is 100% web-based, you can access it from any computer or tablet without installing extra software or an app. It is also optimised for small screens when using cell phones.
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R&R provides everything you need to manage an unlimited variety of bookable resources. If this includes rooms you can add the optional Room Availability Display Module, which uses a tablet mounted outside a room to display reservations throughout the day.
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R&R supports end-user authentication against your network directory (including Active Directory, Novell eDirectory or LDAP) or library management system. If your directory is not listed please contact us to discuss your needs.
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R&R is installed on a server at the customer’s site. Supported servers include Microsoft Server 2016 and higher, together with a Microsoft SQL database (2012 and higher including the free Express editions).
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Yes, R&R is compatible with Citrix XenApp, XenDesktop and Windows Terminal Server. R&R is a web-based solution and all that is required on the Citrix server or Windows Terminal Server is a web browser.
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Internet Explorer 11, Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari.
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