Answers for Booking Systems
IS R&R A MODULAR PRODUCT?
R&R provides everything you need to manage an unlimited variety of bookable resources. If this includes rooms you can add the optional Room Availability Display Module, which uses a tablet mounted outside a room to display reservations throughout the day.
HOW DO USERS LOG IN TO R&R?
R&R supports end-user authentication against your network directory (including Active Directory, Novell eDirectory, RM or LDAP) or library management system. If your directory is not listed please contact us to discuss your needs.
IS THERE A LIMIT TO THE NUMBER OF RESOURCES R&R CAN HANDLE?
Whether you have a myriad of resources or just a small number to manage, you can benefit from R&R’s extensive feature set. We offer both unlimited licences as well as per-resource pricing.
WHICH BROWSERS DOES R&R SUPPORT?
IE7 or higher, Edge, Firefox, and Google Chrome
DO WE NEED TO BUY SEPARATE SYSTEMS FOR EACH DEPARTMENT?
R&R uses departments to determine who can use resources and who manages them. As your requirements grow, you can add departments within the same system at no extra cost.
DOES R&R WORK WITH CITRIX OR WINDOWS TERMINAL SERVER?
Yes, R&R is compatible with Citrix Metaframe, Presentation Server, XenApp, XenDesktop and Windows Terminal Server. R&R is a web based solution and all that is required on the Citrix server or Windows Terminal Server is a web browser.
WHAT CAN I BOOK WITH R&R?
You can define anything as a bookable resource, and set how many minutes, hours, or days it can be booked for. Typically audio-visual, computer, musical and sports equipment, R&R is also used to reserve studio time, rooms, and even staff (for counselling sessions, private tutorials etc.)
IS R&R A CLOUD-BASED SOLUTION?
R&R is installed on a server at the customer’s site. Supported servers include Microsoft Server 2008 to 2019, together with a Microsoft SQL database (2008 to 2017 including the free Express editions). We do not offer a hosted, SaaS or cloud-based option.
DOES R&R REQUIRE A CLIENT INSTALLATION?
As R&R is 100% web-based, you can access it from any computer or tablet without installing extra software or an app. It is also optimised for small screens when using cell phones.
Do I need any separate software to run the reports?
No, MyPC administration and reports creation/viewing is all web-based. MyPC has preconfigured reports which can be simply run from the web interface and exported into various formats.