Technical Support Consultant (English Speaking)

Duties/Responsibilities:

Desired Skills and Experience:

About ITS:

We are an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.

ITS’ operations specialise in Print, Copy and Scan solutions which we distribute via our Reseller Channel who are either manufacturers or dealers of office equipment (printers and MFDs). To find out more about our core products – PaperCut MF and Umango please visit  www.printandcopycontrol.com.

ITS also develops its own software products including MyPC, Onelog and R&R and resells/distributes products including Deep Freeze, Securly and LanSchool, descriptions of which can all be found online at www.its-group.com.

Established for over 30 years, ITS offers PaperCut MF and Umango with a comprehensive range of add-on software and hardware modules, many developed in-house, to meet virtually any requirement for print, copy and scan control. ITS’ extensive knowledge allows us to tailor a system that fits our resellers’ customers’ exact requirements.

ITS is both ISO 9001:2015 and Investor in People Gold accredited in recognition of our high levels of customer service and management procedures.

Due to the rapid business expansion of our PaperCut reseller and customer base in Eastern and Central Europe, we are looking for an experienced Technical Consultant working from our office in Belgrade, Serbia to manage the support and installations of PaperCut throughout the region including helping UK based customers.

Additional Information:

Our company culture is to be open and friendly and there is a big element of teamwork.

We are looking for a hands-on experienced engineer who has a 'can-do' attitude and wants to grow within the company and take on more responsibility. The successful candidate will be able to demonstrate initiative and the willingness to take on any challenge and work hard to help and resolve customer issues. The job involves a mixture of working on the helpdesk and working at customer sites.  

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